https://kylerogers.design/ibm daily 1.0 2026-05-27 https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1713288083125-XXZ3Q1H36LUJ3I4OOORO/_IBM_HEADER.jpg IBM https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1713288083125-XXZ3Q1H36LUJ3I4OOORO/_IBM_HEADER.jpg IBM https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1713288083125-XXZ3Q1H36LUJ3I4OOORO/_IBM_HEADER.jpg IBM https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/eefe9736-63a6-44e9-bf3b-f44426798775/Help_Title.png IBM - Make it stand out Using agents to automate a product documentation and self-service support system. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/d793a852-dc96-452d-a273-23c473367255/Help_Diagram_1-2.png IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/c5cf65d9-6dc0-4fbd-8398-d0abe663a1de/Help_Diagram_3.png IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/a2d5c5a3-feb4-4d63-ac71-cf3f2afa2587/Help_Metrics.png IBM - Make it stand out Metrics Dashboard: Transparent performance metrics help build trust in the system over time. As the agent learns from supplemental data and demonstrates increased reliability, users can make more informed decisions about when to delegate responsibilities and reduce manual oversight. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/fa3c8ad2-cdd7-4dce-902a-27193d464645/Help_Metric_1.png IBM - Make it stand out support inquiries resolved without [human] intervention by the end of the first post-launch quarter. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/930af779-4d9e-44eb-9fd9-3d74f3229008/Help_Metric_2.png IBM - Make it stand out engineering hours preserved by the end of the first post-launch quarter. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/5976aed0-035d-4c05-aeac-5516a97089a8/Help_Metric_3.png IBM - Make it stand out average commitment on agent recommendations without edits by the end of the first post-launch quarter. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/565e28b5-3c87-4614-90d8-94509a422877/Old-w3ds7-Carbon.jpg IBM - Make it stand out File library evolution from w3 Design System 5 (w3ds5), to w3 Design System 7 (w3ds7) to Carbon Design System (from left to right). https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/d15ad7c8-c694-45f8-a1bc-e6202eb69aad/User+Journey-As+is.jpg IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/afd18562-2471-40a1-90c7-c70c7dce9e0a/Carbon-Preview.jpg IBM - Make it stand out Commit page comparison. An insight uncovered during research was that users don’t tend to notice additional steps in a workflow unless they detract or are required for advancement. So instead of attempting to remove a step from the workflow, it’s utility was increased by combining the preview with the content tab and removing the need to scroll. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/565e28b5-3c87-4614-90d8-94509a422877/Old-w3ds7-Carbon.jpg IBM - Make it stand out File library evolution from w3 Design System 5 (w3ds5), w3 Design System 7 (w3ds7) to Carbon Design System (from left to right). https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/d15ad7c8-c694-45f8-a1bc-e6202eb69aad/User+Journey-As+is.jpg IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/afd18562-2471-40a1-90c7-c70c7dce9e0a/Carbon-Preview.jpg IBM - Make it stand out Preview page comparison. An insight uncovered during research was that users don’t tend to notice additional steps in a workflow unless they detract or are required for advancement. So instead of attempting to remove a step from the workflow, it’s utility was increased by combining the preview with the content tab and removing the need to scroll. https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/401fc53e-9e0b-43b2-9ba3-11b0e1b46b2e/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/401fc53e-9e0b-43b2-9ba3-11b0e1b46b2e/thumbnail IBM Happy Path: A user makes an inquiry to the Support Agent. After some clarifications, the agent is able to answer the user’s inquiry, closing the loop without an extensive journey or human intervention. https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/02e607b2-955b-474b-bf90-f3708e0fe99b/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/02e607b2-955b-474b-bf90-f3708e0fe99b/thumbnail IBM Unhappy Path: A user makes an inquiry to the Support Agent. After clarification is unsuccessful, the agent flags the inquiry for team intervention. The team-member is given a summarization of the issue and a special chat to reach out to the user. After some further some discussion with the user, the team-member is able to solve the issue. The Audit Agent then reviews the conversation, collects the important artifacts and formats them into a clean data template. That template is then used by the PM Agent to populate a ticket to be backlogged for refinement. https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/7b9a8d61-157a-496f-a967-2200cf5ad4bc/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/7b9a8d61-157a-496f-a967-2200cf5ad4bc/thumbnail IBM The native chat window allows users to acquire support closer to context. This proximity lowers user cognitive load and shortens their time for viewing cited sources. https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/bccea448-fa42-4022-aaad-4d3c8ab96b68/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/bccea448-fa42-4022-aaad-4d3c8ab96b68/thumbnail IBM The preview tool was enhanced to include comparative capabilities for manual oversight. Users can switch between the published appearance, live to site visitors and the drafted appearance containing uncommitted AI edits. https://kylerogers.design/about daily 0.75 2026-03-25