https://kylerogers.design/ibm daily 1.0 2026-06-01 https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1713288083125-XXZ3Q1H36LUJ3I4OOORO/_IBM_HEADER.jpg IBM https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1713288083125-XXZ3Q1H36LUJ3I4OOORO/_IBM_HEADER.jpg IBM https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1713288083125-XXZ3Q1H36LUJ3I4OOORO/_IBM_HEADER.jpg IBM https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/eefe9736-63a6-44e9-bf3b-f44426798775/Help_Title.png IBM - Make it stand out Using agents to automate a product documentation and self-service support system. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/d793a852-dc96-452d-a273-23c473367255/Help_Diagram_1-2.png IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1b9ed2d3-49ee-41e0-9318-f4e788130757/Help_Diagram_3.png IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/8f8dcbfb-0684-421a-9548-89a7fab403e1/Help_Metric_1.png IBM - Make it stand out of support inquiries resolved without human intervention by the end of the first post-launch quarter. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/5976aed0-035d-4c05-aeac-5516a97089a8/Help_Metric_3.png IBM - Make it stand out average acceptance rate on agent-generated recommendations without requiring remediation during the first post-launch quarter. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/930af779-4d9e-44eb-9fd9-3d74f3229008/Help_Metric_2.png IBM - Make it stand out engineering hours preserved during the first post-launch quarter. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/50411b98-27b0-4966-9fd1-19ef56552816/Help_Aggregate.png IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/0d0b4644-d264-4a85-909e-107a5a435788/Help_Archive.png IBM - Make it stand out Archives: Once a draft is merged, the change is added to the published page and all key details are stored in archives. Both the external ticket link and the team member that merged the change are added incase the issue needs to be referenced by the team in the future. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/1def2b94-1bf1-4a0c-90aa-284a6d87d6e4/Help_Metrics.png IBM - Make it stand out Metrics: Transparent performance metrics help build trust in the system over time. As the agent learns from supplemental data and demonstrates increased reliability, users can make more informed decisions about when to delegate responsibilities and reduce manual oversight. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/a1e15b81-bdab-4379-9b8b-a51b9e9b18fa/Help_Settings.png IBM - Make it stand out Settings: By default, agent responsibilities expand as the system consistently demonstrates strong performance over time. Historical metrics provide visibility into the agent’s reliability, helping users determine when additional autonomy is appropriate. For greater flexibility, responsibilities can also be adjusted at the page level to accommodate different workflows and collaboration preferences. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/a126549f-78d8-484f-ac98-3cc4ec01e7c7/Help_Highlights.png IBM - Make it stand out Highlights: To improve interpretability, visual indicators were introduced to help users quickly identify the type of change made by the agent. Different colors distinguish between added widgets (green), revised widgets (yellow), removed widgets (red), and suggestions (purple). https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/71d024cd-a399-4af1-bd20-a95e0b1af42b/Help_Toggle.gif IBM - Make it stand out Toggle: Created to reduce the time it takes for users to review annotated content on a page by removing the need for scrolling or scanning. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/565e28b5-3c87-4614-90d8-94509a422877/Old-w3ds7-Carbon.jpg IBM - Make it stand out File library evolution from w3 Design System 5 (w3ds5), to w3 Design System 7 (w3ds7) to Carbon Design System (from left to right). https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/d15ad7c8-c694-45f8-a1bc-e6202eb69aad/User+Journey-As+is.jpg IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/afd18562-2471-40a1-90c7-c70c7dce9e0a/Carbon-Preview.jpg IBM - Make it stand out Commit page comparison. An insight uncovered during research was that users don’t tend to notice additional steps in a workflow unless they detract or are required for advancement. So instead of attempting to remove a step from the workflow, it’s utility was increased by combining the preview with the content tab and removing the need to scroll. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/565e28b5-3c87-4614-90d8-94509a422877/Old-w3ds7-Carbon.jpg IBM - Make it stand out File library evolution from w3 Design System 5 (w3ds5), w3 Design System 7 (w3ds7) to Carbon Design System (from left to right). https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/d15ad7c8-c694-45f8-a1bc-e6202eb69aad/User+Journey-As+is.jpg IBM - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/afd18562-2471-40a1-90c7-c70c7dce9e0a/Carbon-Preview.jpg IBM - Make it stand out Preview page comparison. An insight uncovered during research was that users don’t tend to notice additional steps in a workflow unless they detract or are required for advancement. So instead of attempting to remove a step from the workflow, it’s utility was increased by combining the preview with the content tab and removing the need to scroll. https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/54453d25-3aa4-483e-a109-a1ecaddbb00c/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/54453d25-3aa4-483e-a109-a1ecaddbb00c/thumbnail IBM IBM https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/e62396fc-c5d8-4e80-a91b-8c2f6cdfc27c/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/e62396fc-c5d8-4e80-a91b-8c2f6cdfc27c/thumbnail IBM IBM https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/f636a6a5-0a00-415c-ae30-942ba0f2bb40/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/f636a6a5-0a00-415c-ae30-942ba0f2bb40/thumbnail IBM IBM https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/9cd59b8b-1b0f-49b3-9812-f89f91e71cfc/playlist.m3u8 https://video.squarespace-cdn.com/content/v1/59ffd622be42d663fb7b8678/9cd59b8b-1b0f-49b3-9812-f89f91e71cfc/thumbnail IBM IBM https://kylerogers.design/about daily 0.75 2026-03-25